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Technology and business are becoming more and more inseparable. According to analysts from Gartner, instead of only focusing on processor, reply time and/or availability of applications, the IT area is being asked to show results regarding its performance in the business lines of the company. The management of the IT infrastructure now has a decisive impact on the success or failure of business processes, directly affecting the quality of services of applications and directly contributing to the satisfaction of internal and external users. Guidance, Management and Analysis Business Service Management (BSM) offers guidance and makes it possible to manage and analyze how technology impacts the business, providing a rapid way to address tactical interests like consolidating diverse management solution consoles or prioritizing the solution of problems. The IT area and the business itself can share common objectives and points of reference and define the so-called Business Service Level Agreements (BSLAs). These agreements assure a commitment to the business objectives and guarantee the technological conditions necessary to attain them. The result is that the IT area can guarantee the level of services needed by the business with more competitive costsThe Managed Objects Platform A BSM platform must be able to deal with pieces of information that have no relation to each other, such as different types of management data, establish a relationship between them and with the state of a business service. The result is a hierarchy that indicates how technology works to support business processes and how the business processes work to support the services. The IT area can manage the level of the business and, when there is a problem, identify the technological component level. Managed Objects implements the best available platform for BSM on the present day market. It is possible to identify in real time the impact of a technological problem in a service. It enables users to determine, simply through a click of a mouse, the origin of a problem that is causing the deterioration of a business service. It consolidates performance data and various management tool events and correlates this data. It defines technological components with business services to create the so-called Business Services Views. A view can show the business processes that carry out on-line transactions. For example, when the transactions become slower, the views can indicate that a credit authorization is the cause of the problem. Managed Objects also enables users to select an object, a business service, a business process or an infrastructure element in the IT area to prioritize and solve problems.
Benefits
Managed Objects: countless advantages Managed Objects can show historical alarms generated by a service or any combination of technological components that make up that service; it can also identify the performance of a service during peak hours, periods of reduced use, peaks of income generation, maintenance time slots, and other periods. It allows the IT team to have a single viewpoint from which they can understand and act on all kinds of managed data. It integrates traditional tools for the management of existent IT in the firm in order to optimize the availability and performance of systems, networks and applications individually. Managed Objects permits the integration of this data and of other technologies that may, in the future, be monitored in companies. When one understands why IT resources are used, it is possible to identify and eliminate deficiencies, identify redundant hardware or software and reallocate them for better support. Managed Objects enables firms to measure their investment in technology and gives them the know-how and freedom to choose new tools and standards.
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Increases the availability of services which generate income;
