BSM – Business Service Management

BSM allows for the management of services that IT provides the business lines of the firm, making it possible to define, measure, and improve service levels of the business. The implementation of a BSM solution makes possible the collection and integration of information of various specific systems of data monitoring so as to be able to map the information of availability and performance for the business processes, evaluate the impact of infrastructure components in the firm’s business, and investigate the root causes of problems.

Solution planning, installation, and customization.
Modeling of services to be managed.
Management and monitoring.
Support of maintenance of model: maintain the specifics of the model in a dynamic environment is a challenge and is the critical factor for the success of BSM.
Support.

BPM – Business Process Management

The goal of Business Process Management (BPM) is to increase the efficiency and effectiveness of business processes. The scope may be the firm, a business unit, or a specific process in an area.

Design of macro-processes.
Modeling of “As Is” and “To Be” processes.
Visualization of competitive advantages.
Identification of existing gaps and defects in the process.
Suggestions for improvements.
Definition of performance indicators.
Routine management.
Workflow implementation.
Systems integration.

IT Governance

The concept of IT governance can be described as aligning IT strategy with the business strategy of firms, guaranteeing the interests of the shareholders, and presenting measurable results.

Consultancy, evaluation, and implementation of ITIL – Information Technology Infrastructure Library.