The main objective of this solution offered by Decatron is deploying a system of integrated management of IT and Telecom Technology, using best management practices of the market (ITIL and CobIT), so customized to the needs of the client.

Methodology

The detailed analysis of the client application and appropriate treatment of active and critical systems and critical not allow the deployment of an economically viable solution and that meets the demands of the company.

The management allows the prediction and detection of problems, its accuracy and analysis as well as the consolidation of information for preparation of reports management and planning.

Characteristics

It covers all the infrastructure;
Does the level of criticality by class of assets;
It identifies the best for each active management technology;
Suitability of the solution to the managerial and budgetary needs of the client (focus on demand);
Marketing and service;
It uses proprietary technologies and open source.relatórios management and planning.

Solutions

Management of Infrastructure

Management verticalized of your IT environment;
Identification and resolution of problems affecting the user from the application until the network elements in an integrated manner;
High degree of automation;
Monitoring and alerts;
Support of 1 and 2 levels;
Hosting of environments;
Operation total;
Services completely consistent with best practices of governance (ITIL and CobIT).

Customized Management Systems

Instrumentation of the application;
Scaling the infrastructure;
Reducing the total cost of development;
High level of quality in the final environment;
Instrumentation the application even during its development;
Definition of metrics, control and performance of the application;
Systematic collection of information from the application;
Analysis of performance;
Planning capacity;
Scaling the necessary infrastructure put into production;
Viabilização of SLA.

Products

Monitoring systems and transmission of alerts to operators;
Correcting flaws, automatically or by intervention of the operator;
Reports management aligned with the best management practices;
Planning capacity and analysis of performance;
Backup remote;
Security of laptops and restoration of remote systems;
Viabilização of SLA.

Benefits

Cost optimized by sharing of infrastructure;
Centralization of management and control;
Avoid large capital expenditures;
Team highly qualified and specialized in environments;
Better quality of services;
Operational efficiency of the organization;
Improvement in performance of environments;
Optimizing use of resources;
Reports customized management;
Availability of information for planning.